Dealing With Customer Complaints

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Flowchart For Problem Resolution

Don= 217;t Mess With It!

YES

NO=

YES

YOU IDIOT!

NO=

Will it Blow Up

In Your Hands?

NO=

Look T= he Other Way

Anyone Else

Knows?

You’re SCREWED!

YES

NO=

Hide I= t

Can You Blame

Someone Else?

NO=

NO PROBLE= M!

Yes

Is It Working?

Did Yo= u Mess

With It?

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Dealin= g With Customer Complaints

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Presented By…

•Nancy Whar= ton

•Cornerstone Business Solutions

•Guests:

•Tracy Campbell: Owner, urban homestead

•Christine Helm: Owner, Spaaah Shop

•Chris Hunter: Principal,

•Cornerstone Business Solutions

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4 =

Tracy Ca= mpbell - urban homestead

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