|
 |
|
Sitemap
Home •
•
•
•
•
•
Legal
Reference Library Links
• Why We are Unique
• About
Chris Hunter
• A
Note From the Founder
• Our
Alliances
• Our
Memberships
• Recent
Projects
• Thoughts
on Pricing
• Business
Growth Center
• Business
Links
 •
Book
Stores
•
Business
Plan Materials & Templates
•
Favorite
Fun & Inspirational Sites
•
Customer
Relationship Software & Solutions
•
Financial
News Sources
•
Human
Resource Sites
•
Job
Search Sites
•
Microsoft
Office & Office Support
•
Personal
Computer & Digital Camera Sites
•
Point-of-Sale
Systems
•
Search
Engines
•
Small
Business Resource Sites
•
Tax-Related
Sites
•
Time-Management
Resources
• Cornerstone
PowerPoint Presentations
•
Dealing with Customer Complaints
•
Delegation
Thoughts
•
The
Ins and Outs of Business Banking and Borrowing
•
The
Ins and Outs of Filing Business
Records
•
Thoughts
Worth Pondering
• Knowledge
Bank
•
Customer Service
•
Customer Complaints
• Keeping
Customers When Things Go Wrong
• Even
Negative Feedback can be Valuable
• Turn
Customer Complaints Into More Sales
•
Customer Relationship Management
• Are
You Making the Most of Your Customer Database?
• Avoid
the Four Perils of CRM
• CRM
Explained
• CRM
- The Comeback King
• Do
You Need CRM?
• The Four Phases of CRM
• Secrets
to Boosting Your Sales with CRM - an eBook
•
Customer Satisfaction
• 6
Ways to Get Customer Feedback
• 7
Things to Never Tell Your Customers
• 10 Ways to Improve Your Client Relationships
• Can You Create Customers for Life?
• Customer
Advisory Boards: Everyone Wins
• Customer
Loyalty -- A New Look
• Customer
Loyalty -- Why Now More Than Ever Focus On What We Have?
• Customer
Loyalty Programs Can Be Valuable for Small Businesses
• Customer
Loyalty Programs for Small Companies
• Customer
Satisfaction -- A Matter of Survival
• Customer
Satisfaction Improvement Program Process Diagram
• Danger
Signals from Your Customers
• Employee Suggestion - Customer Service
Improvement Card from Kroger Grocery
• Employee - Customer Suggestion Idea Card from
San Juan Regional Medical Center
• How
to Get Your Customers to Say WOW!
• Keeping
Satisfied & Profitable Customers
• Kroger Grocery's Play-by-Play Brochure to Keep
Customers Coming Back
• What
a Business Can Learn from Its Customers
• Your
Business Is On Trial and the Judge is Your Customer
•
Customer Service Strategies
• Audit
Your Customer Service Standards
• Can
You Deliver Customer Service Via E-Mail?
• Create
Your Own Customer Service Strategy
• Customer
Service Needs Assessment Form
• Customer
Services Standards -- It's What Customers Want
• Don't
Let Customer Service Be Your Downfall
• For
Openers -- 5 Greetings that Boost Sales to Walk-in Visitors
• Instilling
a Customer-Driven Culture
• Margaritas
or Lemonade? Great Customer Service is About Small Details
• Mystery Shopper Sample Form - Ice Cream Store
• Phrases
that Pay: Simple Statements that Increase Your Perceived Value
• Providing
Quality Customer Service is a Key for Success
• Reaching
Out to Clients Pays Dividends
• The Time for Customer Alignment is Now.
Is Your Company Ready?
• Your
Business Is On Trial and the Judge is Your Customer
•
General
• 12
Sure-Fire Steps to Improve Retail Sales
•
What to
Do When You Lose a Major Client
•
Guarantees
•
Guaranteed
Growth -- The Power of Keeping Your Word to Customers
•
Image
• Apparel
Perils: Dress for Success Isn't so Cut and Dried Anymore
• Business
Cards: Design to Convey the Right Message
• Your
Business Card -- In Wallets or Wastebaskets?
• Creating
the Right Atmosphere for Your Customers
• Designing
for Graphic Identity
• First
Impressions Count: Add Them Up
• Make
Your First Impression a Good One
• The
Shocking Truth About Your Image -- 4 Reasons Customers May Not Like
You
• What's
In A Name? Possibly Your Entire Image.
• Your
Image Needs Constant Attention
•
Listening Skills
• Listen
and Earn
• Teaching
Customer Service Reps the Art of Listening
•
Telephone Skills
• Phone Answering Tips to Win Business
• Test
Your Telephone Effectiveness
•
Entrepreneurship
• Business Plans
•
Business
Plan Basics
•
Business
Plan Maintenance
•
The Fine
Art Of Writing A Business Plan
•
Trend
Analysis For Business Planning
• Buying A Business
•
Buying
A Business Or Its Assets
• Buying,
Valuing, And Selling Your Business -- A Glossary
•
Buying
A Small Company Requires Some Patience
• Due Diligence Explained
•
How Much
Is That Business Really Worth?
•
Making
A Clean Break When Buying A Firm
•
Moving
On? Options For The Departing Business Owner
• Company Structures
• Choosing Between a Corporation and an LLC
• Choose the Right Legal Structure for Your Business
• Frequently Asked Questions Related to LLCs
• Three Dumbest LLC Formation Mistakes
• What is the Difference Between an LLC and S-Corp?
•
What Legal
Form Is Best For Your Business
• Family Businesses
•
A Family
Business Council Helps Drive the Family Business
• Defining the Family Business
•
Five Attributes of Enduring Family Businesses
• Grooming the Successor in a Family Business
•
Hiring the
Family in the Family Business
•
It's All About Objectivity -- An Advisory
Board Can Help
•
Next in Line for the Family
Business
•
Passing
Along The Family Business
•
Transferring Control in a Family Business
•
Transitioning Between Generations
• Working with Family in the Family Owned Business
• Franchising
•
10 Common
Mistakes Of Prospective Franchisees
•
Franchising Offers Downturn Opportunities
•
Is Buying
a Franchised Business Right for You?
•
Is Franchising
For You? Questions To Ask Yourself Before Taking The Plunge
• General
• 7 Tips for a Business Partnership That Works
•
10 Mistakes
That Can Cost Your Business
•
11 Ways
To Pump Up Productivity
•
Attitude
And The Entrepreneur
•
Attitude
Matters When It Comes To Success
•
Can You See the Vision?
•
Change is a Part of Growth
•
Debunking the Entrepreneurial Myth (E-Myth) to Grow a Successful
Business
•
The Entrepreneurial
Right Stuff (And Assessment Tools)
•
Failure's Not So Bad if You
Learn Something From It
•
Finding Out if a Business Name
is Taken
•
Growing
Pains In The Small Business
• How Can I Fix My Business Partnership
• How to Choose a Business Partner
•
Prepare
Well When Changing Your Business Name
•
The E-Myth Revisited - A Book
Review
•
The Long-Term
Perils Of Being A Control Freak
•
Personal Risks in Small Business
•
Secrets of a $110 Million Man
•
What is
Your Intellectual Property?
• Location
•
Choose Your Location with Care
•
Get a Good Deal on a Building Lease
•
Location
Issues To Consider
•
Pick a Site for Your Business
•
What Makes
A Location Great?
• Selling A Business
•
8 Key
Steps to Selling Your Business and Cashing In
•
10 Steps
To Maximize Value
• Buying,
Valuing, And Selling Your Business -- A Glossary
• Due Diligence Explained
• Is Owning a Business Like Owning a Boat?
•
Is You
Business Ready To Be Sold?
•
Moving
On? Options For The Departing Small Business Owner
•
Selling
Your Business: A One-Shot Challenge
• Selling
Your Business? Keep Quiet!
• Succession Planning for Business Owners - A
PowerPoint Presentation
• Top Tips for Business Buyers or Sellers
• Start-ups
•
4 Reasons Why Small Businesses
Succeed (or Fail)
•
10 Survival
Strategies For Entrepreneurs
• Business Expense Startup Calculator
•
How To
Succeed In Business In Four Easy Steps
• Questions
Would-Be Founders Ask (& The Answers)
•
The
Deadly Mistakes Entrepreneurs Make
• The Seven
Habits Of Highly Effective Start-Ups
• Starting Your Business Checklist - Colorado
•
Take Care
Starting Entrepreneurial Businesses
•
Top
7 Reasons Businesses Fail and How to Avoid Them
• Strategy
•
Barriers
To Entry
•
Big Gap
Between Workers’ Commitment and Organizational Goals
•
Competitive
Advantage: A Michael Porter-Based Definition
•
Effective
Competitive Analysis
•
Five Ways to Kill Any Business
• Management by Fad
•
Porter's
Five Forces
•
Porter's
Five Forces - A Diagram
•
Porter's
Generic Strategy
•
Project Investment Criteria Matrix
•
See Your Vision
•
The Business Vision and Company Mission
Statements
•
What
Happens Next -- Shell Oil's Use of Scenario Planning
•
Finance & Accounting
• Bookkeeping & Accounting
•
Accountants and Bookkeepers
Narrow the Gap
•
Accounting
Software That Suits Your Needs
•
Basic
Terms & Concepts Of Small Business Accounting
•
The Balance
Sheet: Definition & Uses
•
Bookkeeping
and Accounting Basics
• Choose the Right Accountant
•
Components
Of The Accounting System
•
Depreciation:
The Concept Explained
•
Fraud - Why Small & Medium-Sized
Businesses Lose Out
• How to Choose an Accountant for Your Small Business
•
Our Irrational Fear of Numbers
•
The General
Ledger: The Concept Explained
•
The Income
Statement: Definitions & Uses
•
Inventory
Accounting: The Concept Explained
•
The Language
Of Accounting
• Borrowing Basics
•
Business
Loan Glossary
•
Getting
Money From Banks
•
The Ins
& Outs Of Business Borrowing & Banking -- PowerPoint Presentation
• The Few,
The Proud, The Bankable
•
The Savvy
CEO's Loan Pitch
• Why Lenders Require Collateral
• Capital Structures
•
Debt vs.
Equity -- The Pros And Cons Of Both Financing Options
• Cash Flow Management & Modeling
• 7 Ways to Improve Your Cash Flow
• Accounts Receivables: 30 Ways to Get Paid in
30 Days
•
Accounts
Receivables: Clear Up Those Overdue Accounts
• Accounts
Receivables: Creating a Smart Credit Policy
•
Accounts
Receivables: Don't Get Caught With Overdue Accounts
•
Accounts
Receivables: Early Warning Signs of Payment Problems
•
Accounts
Receivables: Easing The Collection Of Overdue Payments
•
Accounts
Receivables: Give Credit Only When Credit is Due
•
Accounts
Receivables: When The Customers Won't Pay
•
Biting
The Bullet On Preparing Financial Projections For The Business Plan
• Cash Flow and Gross Margin Connection - A Cleaning
Firm's Story
•
Cash Management:
No Financial Discipline Is More Important Or Misunderstood
• Lease vs. Purchase Calculator
• Multiple Loan Analysis Calculator (MS Excel Zip
File)
• Profit & Loss Projection (MS Excel Template)
• Sales Forecast Projection (MS Excel Template)
•
Toward a Better Budget
• Credit Card & Merchant Accounts
• Are Your Paying Too Much for Credit Card Processing?
•
How To
Evaluate Credit Card Processing Companies
•
What Constitutes
Credit Card Risk?
• Financing
•
Debt vs.
Equity -- The Pros And Cons Of Both Financing Options
•
Factoring:
An Expensive Source Of Financing Explained
•
Great
Bootstrapping Secrets: 45 Ideas That Can Save Your Business Money
•
Lease
Financing Explained
•
Searching
And Applying For Grants And Business Loans Online
•
Small
Business Failures And Finances -- The Real Story
• Where to Find Start-Up Money -- Ten Sources for the
Micro-Size Business
• Financial Ratios & Formulas
•
Common
Business Ratios And What They Mean
•
Days Sales Outstanding Formula
• Days Sales Outstanding Calculator
•
Inventory Turnover Ratios Formula
• How to Calculate a Price Markup
•
Margin and Mark-Up Calculator
•
Margin and Mark-Up Calculator with Ranges
• Percentage Calculation Formulas
• Price-Margin-Volume
Relationship Tables
• Personal Finance and Investment Management
• Intro to the Fee-Based Services of Comprehensive
Financial Planning, Inc.
• Profit Improvement
•
A Lack
Of Business Is Not Always The Problem
• Taxes
•
Large
Tax Blunders For Small Businesses
•
What Expenses
Can Entrepreneurs Deduct?
•
Human Resources
• Absenteeism
•
Absenteeism:
There Is More To It Than Meets The Eye
•
Combating
Absenteeism
• Benefits
•
Dealing
With Sick Leave As A Matter Of Policy
• Health Insurance With Less Pain
• Health Savings Account Information Brochure
• Coaching & Soft Skills
• 4 Steps to Resolving Conflicts
•
Accentuate the Positive
•
Are You
In With The 'In Crowd'?
•
Behave
Yourself -- Changing How People See You
•
Coaches do it by the Rules
• Coaching Begins at the Top
•
Coaching
is Coaching
• Dealing with Specific Types of Difficult People
• Executive Coaching -- What Is It and How it Works
• FISH! A Manager's Guide to Morale Boosting in the
Workplace
•
Focus
On Soft Skills -- A Leadership Wake Up Call
• Is Your Body Language Helping or Hurting Your
Business?
• Special Considerations for Coaching CEOs
•
Taming the Alpha Executive
• Turn Supervisors into Coaches
•
Working
with Navajos (Presentation by Marshall Plummer)
• Communications & Performance Reviews
• 10 Time-Wasting & Annoying E-Mail Habits to Avoid
•
Communications
Check List -- Tools To Build Relationships With Employees
•
A Better
Way To Deliver Bad News
•
Fear Of
Feedback In Performance Appraisals
•
Get Your Underperforming
Employees to Quit -- Try "Counseling Out"
•
How Do You Respond to Praise?
•
How To
Offer Individual Praise Without Undermining Team Efforts
• Positive Program for Performance Appraisals
•
Unacceptable
Behavior -- What Do You Do About It?
• Compensation
•
Are Shares
Better Than Cash For Rewarding Employees?
•
Ensuring
Cultural Change - A Case Study In The Effectiveness Of Rewards
• Entrepreneurial Companies Need a Compensation
Strategy
•
Great
Incentive Design? First Break These 12 Rules
•
It's How
Employees Perceive They Are Rewarded That Counts
•
Linking
Rewards With Today's Sales Roles
• Motivating People - Getting Beyond Money
•
Nine Rules for Employee
Recognition
• Reward Program Implementation -- Missed
Opportunities
•
The Rewards
Of Recognizing Top Performers
•
What Are
You Paying For? How To Ensure Return On Your Reward Investment
•
Why Good
Incentive Compensation Plans Can Fail
• Why I Never Let Employees Negotiate a Raise
• Employee Recognition and Rewards
• The Four Key Qualities of Effective Employee
Recognition
• A Quick-Start Employee Recognition Program
• Interview, Introduction & Orientation
•
Employee
Induction: Day One Is A Key Experience
•
Employee
Induction: Giving New Team Members A Head Start
• Employee
Interview: How to Interview & Hire Top People Each and Every Time
•
Employee
Interview: Interviewing Potential Sales Representatives
•
Employee
Interview: Pre-Interview Questionnaire
•
Employee
Orientation: Do's And Don'ts
•
Employee
Selection: Build Your Team With Successful Interviews
•
Employee
Selection: The Interview
• General
•
5 Essential Strategies for Managing Up
•
A New Look at the Workforce
• Bend Over Backwards for Flextime
•
Developing
HR Policies From Scratch
•
Dishonesty
In The Workplace
•
Easy Time
Management
•
Exit Interviews:
How the Employer can Ace the Exit Interview Process
•
Exit Interviews:
Worthwhile When Done Well
•
Flex Time:
Flexible Work Arrangements Promote Productivity
•
Goal Setting:
Why To Do It And How
• How to Assemble an Employee Handbook
•
Laying
Off People The Least Unpleasant Way
•
Low-Cost,
But Not Cheap -- Corporate Events Enter A New Era
•
Office
Politics: You'll Just Have To Deal With Them
•
Office
Politics: The People Who Make Organizations Go Or Stop
•
Outsourcing
Human Resource Management
•
Rebuilding
Workplace Morale After Downsizing
•
Something
to Celebrate!
•
Telecommuting:
Its Pros And Cons
•
Workplace
Privacy -- A Team Issue
• HR Forms
• HR Forms Template Library
• Job Descriptions
•
How To
Write Job Descriptions
• Job Search Strategies
• Eight
Ways To Employability
•
Sure Fire
Ways To Blow An Interview
• How to Recover from a Firing
• How to Handle the Greatest Weakness Question in an
Interview
•
Interviewing
Like A Pro In Five Easy Steps
•
Know What
Questions Are Coming At The Interview
• Resumes:
Four Resume Upgrade Tips
• Resumes:
How to Explain Two Jobs in a Year
•
Resumes:
Is Your Resume On Target
•
Resumes:
The Good, The Bad, And The Ugly
•
Resumes:
The 'Interview-able' Resume
•
Resumes:
Three Steps To Writing Your Resume
•
Resumes:
What Is An Effective Resume?
• Thank You Notes to Interviewers: Beyond Simple
Thanks - Close the Sale!
• Legal Issues
•
An Employer Hiring Guide
•
Stay Out
of Hot Water - Control the Temperature
• Recruiting
•
10 Hiring Tips for Small
Business Owners
•
"Employer of Choice" -- What is
It?
•
Help Wanted
Ads -- Top 10 Mistakes That Would Turn Off A Potential Librarian
• How to Find and Hire Good People
•
Increasing
The Odds Of Success With Experienced Outside Hires
• New Mexico Department of Transportation Recruiting
Brochure
•
Online
Job Advertising For Faster, Cheaper, And Unlimited Recruitment
• Overcome the Skills Shortage with Branding
• Overcoming the Skills Shortage
•
Recruiting
A Top Marketing Manager
•
So What
If They Were Fired?
• Retention
• Boosting Employee Retention
•
Common
Sense Guide to Reducing Employee Turnover
•
Develop an Employee Retention
Strategy
•
Fueling
The Fire Of Your Star Performers And Retaining Them
•
Help New Hires Succeed
• How to Lose Half Your Hires in a Year
•
Retaining
Good Team Members In A Small Company
•
What Your Team Members Really
Want
•
Why Productive
Workers Leave -- 7 Suggestions For Keeping Them
• Retirement Planning
• Retirement Plan Options Table for Small Companies &
Individuals
• Training Programs
• Building a Training Program for New Employees
•
Enhancing
The Skills Of Your Team & Seeing A Return
• Get the Team You Want
•
How To
Identify A Leader
•
People
Development Need Not be Expensive
•
Share the Knowledge - Look at
the Return on Training Investment
•
Training
Offers More Than Just Improved Skills
•
Training
Your Team Member Online
•
Marketing
• Advertising & Advertisements
•
3 Ways
To Get More Sales When You Advertise
•
5 Questions
To Help You Determine Which Advertising Media To Use
•
8 Ways
To Write Powerful Headlines
•
9 Ways
To Write Sure Selling A
•
Advertising
On Cable TV - Flaunt Yourself To A Whole New Audience
•
Creating
Your Own Publicity Manual
•
Desktop
Publishing -- Produce Your Own Material
•
How To
Advertise On The Radio
•
How To
Write Better Ad Copy
•
Is Your
Ad Killing Your Brand?
• Producing
Better Brochures -- A Baker's Dozen Tips
•
Radio
and TV Advertising
• Test Your Advertising While Doing It
•
When Advertising,
Think 'Effective,' Not 'Cheap'
• Branding
•
3
Questions You Need To Ask About Your Brand
•
10 Tips
For Choosing A Logo
•
Be Known By Your Affiliates
• Business
Cards: Design To Convey The Right Message
• Business
Cards That Work
•
Your Business Card -- In Wallets or Wastebaskets?
•
Business
Name Change: Prepare Well When Changing Your Name
• Create the Perfect Tagline
•
Designing
For Graphic Identity
•
What's
In A Name? Possibly Your Entire Image
•
Your Image
Needs Constant Attention
• General
•
5
Step Formula For Creating Your Marketing Message
•
24 Low-Cost
Ways To Promote Your Business
•
Be Different -- and Quantify It!
• Changing Channels? Beware of Conflicts
•
Cut PR
Costs and Get Better Results
• Effective - Not Expensive - Marketing
• Focus the Choices You're Offering
•
Manage
Your Own Special Event
•
Marketer
Sell Thyself
• Marketing Smarter to Increase Sales
• Marketing to the "Twentysomethings"
•
The Business
Lunch: How To Plan It And Survive It
• Why Marketing Had to Change
•
Women
Customers Are Changing How Cars Are Sold
• Direct Mail
• 10 Most Common Postcard Marketing Mistakes
•
A Direct
Hit: Using Direct Mail To Build Your Business
• Direct Mail/E-Mail ROI Calculator
•
Get Your
Direct Mail Noticed
•
Make Your Direct Mail Marketing
Work Harder
•
Postcard
Marketing: The Low-Cost, High-Impact Business Marketing Weapon
• Top Ten Direct Mail Mistakes
•
Using
Direct Mail To Build Business
•
Writing
Better Direct Mail Marketing Pieces
• Ideal Customer Profile
•
The Fire
Your Customers Myth
• Cornerstone's
Ideal Customer Profile
•
Who Is
Your Target Buyer?
• Marketing Plans
• Five Key
Marketing Questions
•
Crazy
Marketing Ideas
•
How To
Build Your Business
• Joe's Red Hots -- A Case Study in Promotion Planning
•
Market
A Service Or Niche Business: A Sample Marketing Plan
•
Marketing
To The Aging Baby Boomers
• Marketing
Tactics To Boost Your Business Performance
•
Professional Service Firms:
Market to Your Clients
•
Promotion
Planning Can Yield Steady Business Growth
•
The Importance
Of A Marketing Plan
• The Renn's Grocery Story -- Marketing & Business Planning
Failure
• The Ultimate 5-Step Marketing Plan
• Market Research
•
Analyze
The Competition And Get Ahead
•
Basic
Market Research For Small Business
•
Competing
Interests: Ethnically Gathering Competitive Intelligence
•
The
Consumer Shift to Value
•
Effective
Competitive Analysis
•
Effective
Marketing For Your Company Uses Market Research
•
Everyone
Wins With A Customer Advisory Board
•
Generations and Their Profile
Characteristics
• Gen-X is Getting Older
• Keeping
An Eye On Your Competitors
•
Researching
Your Market On A Shoestring Budget
•
Spot the Trend and Keep Ahead
• What a Business Can Learn from Its Customers
•
Women
Customers Are Changing How Cars Are Sold
• Writing Questionnaires That Work
• You've Got Data: Now What Do You Do With It?
• Marketing Strategies
• 4 Myths of Professional Services Marketing
•
6 Affordable
Strategies To Build A Cash Cow
•
6 Give-To-Get
Marketing Examples
•
8
Crimes Of Marketing
•
11 Monstrous
Small Business Marketing Mistakes And How To Avoid Them
•
Add Benefits
to Increase Sales
•
Don't Forget the Offer in B-2-B
Marketing
• e-Books: Use e-Books in Marketing Your
Business
• Get the Buzz Back in Your Marketing
• Getting in Touch with Your Feminine Half or More
•
Guerrilla
Marketing -- How Does It Work?
•
How To
Multiply Your Marketing Results With Less Effort
•
How You
Can Use Testimonials In Your Marketing
•
How Your
Small Business Can Survive When A Giant Moves To Town
•
Making a
Small Firm Look Bigger
•
Market
These Four Ways Anytime
•
Metrics and Marketing
•
Relationship Marketing and Why It's Not Working -- But Can
•
Small
Marketing Strategies for Professional Service Firms
•
Third
Party Testimonials Are Powerful
•
The Case Study and How to
Shorten It
• Top
Ten Marketing Tactics Under $10
• Unlock the Hidden Marketing Gateways
• Media Relations
•
8 Press Release Mistakes to Avoid - A
Checklist
• Be Media Friendly and Get in Print
•
Four Rules for Reporting Bad
News
•
Get Good
Results From A Radio Interview Pt. 1
•
Get Good
Results From A Radio Interview Pt. 2
•
Maximize
Your Company's Media Exposure
• Networking
• 10 Tips and Tricks to Build Your Network
•
Is Your
Net Working?
• Networking for Beginners
•
Networking
-- Get Out And Do It!
•
Networking
-- Increasing Your Sphere Of Influence
• Networking
-- Why Can't I Remember Your Name?
• The Trouble with Elevator Speeches
• Packaging
•
Examine Your Firm's Packaging
•
Harness
The Power Of Packaging To Push Your Product
•
Package
Designs For Positioning
•
Packaging
To Reflect Buyer's Values
•
Packaging
Your Product: A Process Checklist
•
Packaging
Your Product: Don't Cut Corners When Boxing Your Product
• Pricing
•
Fees In
Professional Service Firms -- Two Views
•
Hold the Price and Keep the
Customer
• Increase Prices Without the Pain
•
Is That
Price Increase Really Necessary?
• Margin and Mark-Up Calculator
•
Pricing
Strategies And Adjustments
•
Pricing
Your Product: A Process Checklist
•
Value Delivers B2B Profit
• Selling Skills
• Be Yourself -- Sell Yourself
• Best Kept Secret of the Selling World
•
Buyer
Psychology: Change The Way You Persuade
•
Expect Referrals
• Five Great Ways to Warm Up Your Cold Calls
•
Give Customers a Reason to Decide
•
How Brochures
Can Derail Sales Of New Products And Services
• Leads Have Value Only if Managed
•
Referral Marketing is Target
Marketing at its Best
• Stunningly Awful Demonstrations - Top 10 List of
What NOT to Do
•
Successfully
Selling Services
•
The Business
Lunch: How To Plan It And Survive It
• Why Your Best Clients Don't Give You Referrals and
10 Things You Can Do
• Your Can't Know Everything
• Sponsorships
•
Getting
Value Out Of Sponsorships
•
How Charities
Can Help You With Your Marketing
• Is Your Sponsorship Working?
• Trade Shows
•
The Trade
Show And How To Use It
•
Trade Show Dos and Don'ts
• Web Sites & E-Marketing
•
5 Reasons E-Newsletters Get Trashed
•
5 Rules for an Effective Direct E-Mail
Campaign
• 7 Marketing Questions to Ask Before Having a
Teenager Build Your Website
• 8 Tips to Significantly Improve Your E-Mail Response
• 10 Steps to Search Engine Optimization
• 10 Ways to Improve Your Website
• 11 Steps to Creating a Successful Web Site (e-book)
• A 12-Step
Approach For Moving To The Web
• 15 Ways to Improve Your E-Mail Delivery Rate
• Add a Webinar to Your Marketing Mix
• Browsers Into Buyers
•
Catching
Customers With Your Website
•
Choosing
A Host For Your Company's Website
• Create Better Online Forms
• Don't Give Up on E-mail
Marketing
•
E-Mail Merging and Sending a MS Publisher 2007
Newsletter
• Find A
Web Developer Who Fits Your Needs
•
First
Rate Writing Adds Power To Web Site Design: Six Writing Tips To
Turn
• Focus the Content of Your Website
• How Flashy
Web Sites Can Turn Off Customers
• How
Center a Web Page Layout Using CSS
• How to Get Visitors to Really Hate Your Website
•
How To
Make Email Marketing Work For Your Small Business Or Non-Profit
• How To
Secure Your Company's Web Site
•
How To
Write An Effective Landing Page
•
Planning
& Publishing Your Web Site - A CBS PowerPoint Presentation
• Relationships
Are Key To E-Mail Marketing
•
Smart
Keyword Marketing
• Smart
Web Strategies For Small Businesses
•
Study
Shows Wednesday Best Day For Email Offers
• The Facts About Going Online
• What Does Your E-Mail Say About You?
•
What Should
Your Internet Strategy Be? [Part 1]
•
What Should
Your Internet Strategy Be? [Part 2]
•
MS Office & PC Tips
• Computer Hardware
•
Are You
Ready For A Digital Camera?
•
Best Buy's Digital Camera Buying
Guide
•
Computers:
Do They Need Time Off?
•
The Computer
Monitor: Something To Look Into
•
Flat Screen
Monitors Are Taking Off
• iPods -- A New Threat to Office Security?
•
PDAs --
The Next Step In Computer Technology
•
Protecting
Your Laptop From Theft
• Two Monitors are Better Than One
•
VOIP Basics
• Wi-Fi Safety and How to Get It
•
Your Old PC Can Be a Crook's Goldmine
• Computer Software
•
10 Questions
To Ask Before Buying Software
•
Backing
Up Business Data -- It's Crucial
•
Desktop
Publishing -- Produce Your Own Material
•
Essential
& Detailed Guide To Purchasing Software
•
Implement
An Email Policy And Improve Productivity
•
Prepare Your Computer for a Windows Reinstall
• Internet Searching
• PC World's Google Shortcuts, Tips and Tricks
•
Of Needles
and Haystacks: Successful Internet Searching - Part I
•
Of Needles
and Haystacks: Successful Internet Searching - Part II
• Viruses
•
Computer
Attack: Do You Need A Firewall?
•
Developing
A Disaster Plan
•
Protect
Your PC Against Computer Viruses
•
Protecting
Your Business From Hackers And Viruses
•
Spyware,
Adware -- Be Aware!
• Adobe Acrobat and Acrobat Reader
• Embedding a Movie in an Acrobat File
• Microsoft & Microsoft Office Training
• 100 Things You Should Know About MS Office 2007
• MS Office 2007 Compatibility with MS Office 2003
•
Free Access
Training
•
Free Excel
Training
•
Free FrontPage
Training
•
Free Outlook
Training
•
Free PowerPoint
Training
•
Free Publisher
Training
•
Free Visio
Training
•
Free Word
Training
•
Removing Hidden Data in
Microsoft Office Documents
•
The Pros
And Cons Of Microsoft Software
•
MS Access Tips
• 10 Ways to Prevent Corruption in an MS Access
Database
• 10+ Tips for Designing Flexible, Efficient Access
Tables
• Clear Fields in a Combo Box for Easier Data Entry
• Develop
a Form in MS Access for Easy Data Entry
• Include an Attachment Field in MS Access 2007
- Way Cool!
•
MS Excel Tips
•
75 Essential MS Excel Tips
•
85 MS Excel Keyboard Shortcuts
•
Add a
Chart to a MS Excel Comment
•
Add the
Watch Window Toolbar to a MS Excel Worksheet
•
ASAP
Utilities -- Simply a "Must Have" Add-in for MS Excel
•
Automatically Update the Range in an MS Excel
Chart
•
Automatically Add New Data to an MS Excel
Chart
•
Calculating Conditional Running Totals in MS
Excel
•
Clean Up Data Using the Excel Clean Function
•
Combine Text and Dates in the Same Cell
•
Count-If Function Using Two Criteria
•
Copy Hundreds of Rows of MS Excel Formulas in
Three Steps
• Create a Summary Report in MS Excel Using the Data
Consolidation Tool
• Creating an Index Sheet in a MS Excel Workbook
• Create a List Box for Data Entry in a MS Excel Workbook
• Cross-Footing Logic in MS Excel - Avoiding Costly Errors
•
Customize
Workbook Printing in MS Excel
•
Data Entry: Built-in MS Excel Features to Simplify Data Entry
•
Deleting Duplicate Rows in MS Excel
•
Documenting MS Excel Formulas
•
Enter Data
in Multiple MS Excel Worksheets Simultaneously
•
Examples
of Commonly Used Formulas
•
Find Matching Records in MS Excel in Three
Clicks
• Forecast the Future with Excel Trend Lines
• Formula Auditing in MS Excel Better with Explode Add
In
• Give Your MS Excel 2007 Graphs a Makeover
• Hidden Gems in MS Excel 2007
• How to Add a Dropdown List to MS Excel
• How to Find Duplicates in MS Excel
• How to Prevent MS Excel from Turning Fractions Into
Dates
•
Inserting and Working with the Calendar
Control Object
•
Keyboard Shortcut Dictionary for MS Excel
• Make Subtotal Values Stand Out in MS Excel
• Manipulating Data Using MS Excel Pivot Tables
• Pivot Table Magic
• Place Multiple Charts on a
Single MS Excel Chart Sheet
•
Reduce Repetitive Worksheet Typing Using
Formulas
•
Removing Hidden Data in
Microsoft Office Documents
•
Sort Four
or More Columns of MS Excel Data Simultaneously
• Sorting Four
or More Columns of MS Excel Data -- Another Approach
• Use a Formula to Count Number
of Cells Between Two Values in a MS Excel Range
• Use Editing, Fill and Justify to Add Instructions to
MS Excel
• Use SUM in an Array Function to Count Values
Matching Multiple Criteria
• Using the COUNTBLANK Function to Build a Quarterly
Tabulation
• What is a Macro and Why Should You Care?
•
MS Outlook Tips
•
Creating E-Mail Signatures in MS Outlook
•
E-Mail Merge: How to Send a Personalized
Merged E-Mail Message
•
How to Insert a Graphic in a MS Outlook
Signature
• How to Share Your Calendar via E-Mail
•
MS PowerPoint Tips
•
10 Tricks for Working More Effectively in MS
PowerPoint 2007
•
Adding Music & Narration to a MS PowerPoint
Presentation
•
Advanced Animation in MS PowerPoint to Imply
Growth
•
Break These 10 Habits - Make Your MS
PowerPoint Presentation Outstanding
•
Spice Up Your Bullet Point List in MS
PowerPoint
•
MS Windows XP, Vista & Windows
7 Tips
•
10 Cool Tools in Windows 7
•
31 Speed-Enhancing Tweaks for XP and Vista
•
100 Keyboard Shortcuts for Windows 7
•
Disabling Windows Messenger on a Windows XP
Machine
•
Formatting a Hard Drive on a Windows XP
Machine
•
How to Access Your Cookies on a Windows XP
Machine
•
Placing a Shortcut on the Open File dialogue
box in Windows XP
•
Tap Into the Power of Libraries in Windows 7
•
Top 10 Windows XP Configuration Tips
•
Windows Cleaning Tips -- How to Help IE Run
Ever So Much Better
•
MS Word Tips
•
10 Tips to Boosting Productivity in MS Word 2007
•
Add Chapter Numbering to Your MS Word Document
• Balancing Columns of Text in a MS Word Document
• Customize the Document Template in Word 2007
• Generate Random Text in Word 2007
• Have MS Word Automatically Align Tables to Changes
in Page Layout
• How to Insert a Line Above a MS Word Table
• Integrating MS Excel Into a MS Word Document
•
Print
Multiple Pages of a Word document on One Sheet
•
Remove Unwanted Pages After a MS Word Table
•
Scale MS Word Documents for Different Page
Sizes without Reformatting
•
Operations
• Business Development
•
10 Powerful
Ways To Grow More Business
•
11 Ways
To Pump Up Productivity
•
12 Sure-Fire Steps To Improve Your Retail Sales
•
Bureaucracy Has No Room In Small
Businesses
•
Clever
Clues For Driving Your Business Through A Downturn
•
Growing
Pains In The Small Business
•
How To
Pick The Good From Bad In Small Business
•
Improve
Your Processes, Improve Your Bottom Line
•
The Internet
Speed-To-Market Trap
•
What is
a Consultant And How To Work With One
• Change Management
• But That's
The Way We've Always Done It
•
Change
Management Is A Way Of Life
•
How Harley-Davidson
Got Back To Basics
•
How Will
Your Business Respond To The Challenge Of Change?
•
Implementing Change -- Ten Tips for Success
•
Managing
Complex Change Equations
•
Overcoming
Obstacles -- Achieving Goals
•
The Power
Of Small Ideas
• Disaster Planning & Recovery
•
An Emergency
Plan For Your Business
•
Backing
Up Business Data -- It's Crucial
•
Developing
A Disaster Plan
•
Net Threats Don't Go Away -- Be
Prepared
•
Plan Your
Recovery Before the Disaster
• Practical IT Disaster Recovery Planning Booklet
•
Using
Technology To Guard Your Business
• General
•
10 Mistakes
That Can Cost Your Business
•
A Start
On Office Ergonomics
• Choosing the Right Supplier the
First Time
• Document Retention: What to Keep and for How
Long
• E-Mail Archiving Essentials
• Employee Suggestion Idea Card from Kroger Grocery
• Employee - Customer Suggestion Idea Card from San
Juan Regional Medical Center
•
Haggling
Makes Business Sense
•
Helping
Clients Outrun The Recession
•
Making
Your Office More Comfortable
• Making
Your Office More Workable
• National Do Not Call Registry
• Organize Your Office and Keep it That Way
•
Take It
Or Leave It: The Only Guide To Negotiating You Will Ever Need
•
What To
Do When You Lose A Major Client
•
Workplace
Privacy -- A Team Issue
• Intellectual Property
•
Intellectual
Property In E-Commerce For Small Business
• Intellectual
Property Property Law Primer
•
Protect
Your Intellectual Property
• Inventory
•
Danger
Lurks in Your Inventory
• Meetings
•
A How-to Guide for Facilitators
•
Beating
The Meeting Blues
•
The Business
Lunch: How To Plan It And Survive It
• The Guide for Great Meeting Facilitation
•
Make Your
First Impression A Good One
•
Running
Effective Meetings
• "Starring Roles" in a Meeting
•
Stop Torturing
People With Terrible Meetings
• Successful Audio Conference Tips
• Operations Manuals
•
Every
Company Needs The Protection Of A Policy And Procedures Manual
• Performance Management
•
Eleven
Ways To Pump Up Productivity
•
Angst
Over Critical Numbers -- Using KPIs To Manage Your Business
•
How Many
Hours In Your Day?
•
Implement
An E-Mail Policy And Improve Productivity
•
Listen
To Your Team -- They Have The Ideas You Need!
•
Manage E-Mails Better with an
Empty Inbox
•
There's
More To Retail Than Sales: Counting Retail Traffic
•
What Do We Mean by 'Metrics'?
• Point of Sale Systems
•
A New
Take On An Old Technology -- POS & The Cash Register
• Values
• Core Values - Baldrige Criteria
• What Does
Your Company Mean (Stand For)?
•
Personal Growth & Leadership
• Boards of Directors
•
Compensating
Outside Directors In The Current Environment
•
Does You
Board Have An Effective Management System Of Its Own?
• How to Assemble a Board of Advisers
• Planning for Your Next CEO
• Delegation
•
Effective
Delegation -- It's An Art
•
Empower
Your Team Members
• Ethics
•
Corporate Codes of Conduct - The Framework of
Business Ethics
•
Ethics and Credibility -- What
Next?
• General
•
Brainstorming and How to Use It
• Designated Readers: Tracking & Sharing
Articles to Help Team Success
•
Easy Time
Management
•
Goal Setting:
Why To Do It And How
•
Pace Has its Place in Your
Quality of Life
•
Problem
Solving -- How to Do It
•
So You Want to be a Consultant?
•
Take It
Or Leave It: The Only Guide To Negotiating You Will Ever Need
•
The Abilene Paradox: The Management of
Agreement
• Leadership
•
Three Keys To Leading Like A Professional
• Four Layers of Diversity Diagram
• Five Traits of a Great Business Leader
• Ten Sure-Fire Ways to Fail as a Manager
• Ten Tips for Managing Virtual Teams
•
How To
Identify A Leader
•
Implementing Covey's 7 Habits of
Highly Successful People
• Instilling
Accountability -- Expectations, Measurement, & Consequences
•
Manage Actively and Achieve More
• Managers'
Self-Assessment Questionnaire
• Servant
Leadership Characteristics
• Seven People You Don't Want to Be
•
So You're
in Charge. Now What?
• Systematically Making the Best Decisions
•
Taming the Alpha Executive
• Team Coaching - A Role for Professionals
• The
CEO's Role in Leading Transformation
• Project Management
• 10 Project Chartering Tips
• Project Management Presentation -- FC Professional
Development Conference
2009
• The Tyranny of the Urgent Can Cause Priority
Overload
• Speeches & Presentations
• 15 Tips Sure to Make You a Better Public Speaker
•
Make Your
Next Presentation A Great One
• Successful
Speakers Know Presenting And Preparation Go Hand In Hand
•
Sales Management
• Closing Sales
• Are Your Sales Questions Holding You Back?
• Diagnosing
Difficulties In Closing Sales
•
Diagnosing
Stalled Sales
•
Handling
Sales Objections
• Managing Risk and Closing in a Sales Process
• The Sales
Process -- A Seven Step Roadmap
• Compensation Plans
•
5 Steps to a Winning
Compensation Plan
• Design
Sales Compensation Plans Carefully
•
Is It
Time To Revise Your Sales Compensation Plan?
•
The Rewards
Of Recognizing Top Performers
• Sales
Compensation Plan Components
• General
•
Benchmarking
Sales & Marketing Budgets
•
Getting
Off The 'Short List' -- Winning The Bid Presentation
• Management & Motivation
•
9 Steps
To Building A Winning Sales Organization
•
Diagnosing
Stalled Sales
•
Don't
Sit Back When Managing You Sales Force
•
Get Your Sales Reps Branded
• Interviewing
Potential Sales Representatives
•
Instilling
Accountability -- Expectation, Measurement, & Consequences
• Leads Have Value Only if Managed
• Sales
Reps Need A Plan
•
The Sales
Process Defined -- A Seven Step Roadmap
•
To Help
Salespeople Perform, Analyze Their Numbers
• Turning "Losers" Into Winners
•
What Does
Your Company Mean (Stand For)?
• Selling Skills
• 5 Myths of Professional Service Firm Marketing
•
7 Habits
Of Less Successful Sales People
• 7 Steps
To Successful Cold Calling
• 10 Steps
To a Successful Sales Call
•
10 Top
Sales Tips For Sales Success
• Be Yourself -- Sell Yourself
• Big Businesses Can Present Big Opportunities
•
Buyer
Psychology: Change The Way You Persuade
•
Cold Calling:
A Compilation of Articles On Doing It Right
•
Creating
A Customer Feeding Frenzy: 4 Tools That Make You Simply Irresistible
• Delivering Effective Product Demonstrations
•
Expect Referrals
•
How Brochures
Can Derail Sales Of New Products & Services
• Listen and Earn
•
More Stuff
We Make Up About Our Prospects
• Overthinking Yourself Out of Success
• Persistence Sells. Turn Cold Leads Into Hot New
Sales
• Selling Consulting Services - Landing Your First
Client
• Selling Should be More of a Marriage and Less of a
Whirlwind Romance
•
Successfully
Selling Services
•
The Business
Lunch: How To Plan It And Survive It
• Why Your Best Clients Don't Give You Referrals and
10 Things You Can Do
• You Can't Know Everything
• Screensaver
Library
•
Businesses
Getting Results Seminars
•
Business
Diagnostics
•
Digital
Data Dashboards Using Xcelsius
•
Contact
Us
|
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top
Return to top |
