Audit Your Customer Service Strategies
So much is said in retailing about customer service but not enough is actually done about it. The goal of every retailer should be to deliver truly outstanding customer service but management in most stores – even the major chains, have no idea about the level of...Can You Deliver Customer Service Via E-Mail?
Studies consistently show low levels of customer satisfaction with the ways in which businesses use emails. Too often, companies seem to be using email as a means of avoiding other forms of contact with their customers and their customers aren’t pleased. Their...Can You Really Create Customers for Life?
Ask most business owners whether they think any of their customers will remain with them for the life of their businesses and they’ll probably admit that it’s unlikely. They’ve seen customers come and go, and they know that their competitors are...Create Your Own Customer Service Strategy
Most if not all small businesses are aware of the need to acquire a customer focus, to make the business more customer-centric, and to really get to know their customers. Businesses know they need a strategy to harvest the full crop of potential returns from their...Customer Service Needs Assessment Form
Customer Service Standards – It’s What Customers Want
A written set of customer service standards will not only provide an organization with a set of goals, it will set benchmarks that can be used to monitor and improve service standards. Written standards can be a valuable training resource, and can help ensure that...Don’t Let Customer Service Be Your Downfall
Employee – Customer Idea Suggestion Card from San Juan Regional Medical Center
For Openers — Five Ways to Greet Walk-In Customers and Boost Sales
Instilling a Customer-Driven Culture
Margaritas or Lemonade? Great Customer Service is About Small Details
Mystery Shopper Sample Form – An Ice Cream Store
Phone Answering Tips to Win Business
Phrases That Pay: Simple Statements That Increase Your Perceived Value
Providing Quality Customer Service is a Key for Success
Providing a high and consistent quality of service is a key to business success. That is because high service quality promotes customer satisfaction and customer satisfaction has a direct link to business revenue. Advertising may win new customers, but quality service...Reaching Out to Clients Pays Dividends
Far too many professional services firms only see their customers once or twice a year, usually on the basis of clients paying a fee for every minute you spend together. You should think of the clients you already have as a bit like old friends – you already know each...Teaching Customer Service Reps the Art of Listening
Test Your Telephone Effectiveness: Find Out if Your Phone Practices are Winning or Losing Customers
Chris’ combination of academic credentials, career experience and temperament ideally suit his calling as a business development advisor. Clients say he has a mind for business and a heart for service.