The Best Loyalty Money Can Buy

Customer loyalty is something that used to be earned, but now is purchased. Think about it. We receive “loyalty” points by spending money with certain retailers or using specific credit cards, and in exchange for the points we accumulate get free travel...

The Four Phases of CRM

CRM stands for “Customer Relationship Management.” It’s all about getting to know your customers and using this knowledge to form profitable relationships with them. CRM has been around in various forms as long as there have been vendors and...

Your Business Card – In Wallets or Wastebaskets?

Business cards are a small but very important marketing element. They are a big part of the first impression you make on someone you meet for the first time, and every time they look at your business card for your contact details they are reminded of that impression...

Your Image Needs Constant Attention

A survey by mailing services company Pitney Bowes revealed that less than a quarter of small firms were actively working with staff to enhance their company image. For example, only 25 percent of the participants said they were focused on improving their employees...