by Chris Hunter | Nov 8, 2015 | Listening Skills, Selling Skills, Selling Skills
by Chris Hunter | Mar 27, 2016 | Coaching & Soft Skills, Employee Recognition & Rewards, General - Human Resources, Leadership, Performance Management, Retention
Everyone who’s ever worked in a business has thought about how to make it better. It’s usually with the goal of making their own job a bit easier or more rewarding, but that’s natural and highlights the sincerity of suggestions that originate from...
by Chris Hunter | Dec 30, 2015 | General - Human Resources
Despite the bad press lavish entertaining is attracting, it’s still important to celebrate success. But how should this be done given the economic climate? And what constitutes appropriate celebration if we’re in, what the US is calling, a post-September 11 age of...
by Chris Hunter | Jan 24, 2016 | Marketing Strategies
Small firms are often penalized for their size. They don’t get as much attention from governmental authorities as bigger firms, nor are they likely to be considered as important when it comes to matters like making capital equipment purchases or tendering for...
by Chris Hunter | Jan 26, 2016 | Pricing
Pricing is something that most small businesses do in a way that’s less than scientific. Usually the owner makes an estimate of what the costs are of providing a product or service, then adds a fixed percentage and calls it “profit”. The result is a...
by Chris Hunter | Jan 17, 2016 | Direct Mail
Direct mail is a powerful marketing tool, and when it’s used creatively it can be extremely cost effective. The biggest mistake to make when planning a direct mail effort is to allow it be uninteresting. Direct mail pieces that are big on product features and...
by Chris Hunter | Mar 26, 2016 | Customer Relationship Management, Meetings
We’re getting less formal about business every year. Offices that once had rigid dress codes now tolerate jeans and sports shirts. Thanks to teleworking and teleconferencing it’s possible for executives to attend a business meeting from home wearing a bathrobe. But...
by Chris Hunter | Mar 31, 2016 | Speeches & Presentations
It happens every so often – you’re called upon to give a presentation and suddenly stage fright begins. Relax. There are lots of things you can do to make your next public speaking job a winner and once you’ve learned them presentations will never be a problem again....
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Mar 25, 2016 | General - Personal Growth & Leadership, Operations
There are several reasons why you should make sure conditions in your office are comfortable for the members of your team. People who are comfortable work more efficiently and tend to stay in their positions longer than those who are uncomfortable. Maintaining...
by Chris Hunter | Mar 31, 2016 | Communications & Performance Reviews, General - Personal Growth & Leadership, Leadership, Management & Motivation
There is no “one size fits all” solution to succeed in the demanding area of managing people. Most managers have their own styles and some are more effective than others. What is certain is that people management must be an active part of every business...
by Chris Hunter | Mar 27, 2016 | Computer Software, Performance Management
Businesses rely on e-mail as a means of rapid and inexpensive communication. E-mail is an essential tool for both internal and internal messaging, but it can become a serious problem if it isn’t managed well. What’s often called “e-mail...
by Chris Hunter | Jan 14, 2016 | General - Marketing
Many businesses decide to host an event of some kind — it could be a dinner for clients or perhaps a picnic for team members and their families. Whatever the reason for your big event might be, it pays to plan ahead and make sure it achieves its objectives....
by Chris Hunter | Nov 25, 2015 | Coaching & Soft Skills, Management & Motivation
Management is always an interesting topic in the world of business. It’s something that some of us do better than others, and it requires a diverse set of skills that it never hurts to update or refresh. Unfortunately, it’s also an area that’s...
by Chris Hunter | Mar 31, 2016 | Coaching & Soft Skills, General - Human Resources, Leadership
by Chris Hunter | Apr 1, 2016 | Closing Sales
by Chris Hunter | Dec 25, 2015 | Personal Finance & Investment Mgt
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Dec 25, 2015 | Financial Ratios & Formulas, Pricing
by Chris Hunter | Jan 24, 2016 | Marketing Strategies
An eBook is just what it sounds like – A book that’s published online and exists in an electronic format that can be downloaded from a website. Anyone can write an eBook, including you, and use it to market their business and its products. An eBook can be...
by Chris Hunter | Jan 14, 2016 | General - Marketing
There’s a lot of confusion about just what constitutes marketing. Is it advertising? Yes. Is it pricing? Yes. Is it selling? Not often enough. A lot has been said about all the new ways of marketing and how businesses have to change to reflect a new focus on...
by Chris Hunter | Jan 24, 2016 | Marketing Strategies
Did you ever buy something advertised on TV or in a magazine and end up disappointed with the quality or the performance of the product? Does it matter that you didn’t get what you thought you would? Surely it is the buyer’s responsibility to know what...
by Chris Hunter | Jan 14, 2016 | General - Marketing
by Chris Hunter | Jan 24, 2016 | Marketing Plans, Marketing Strategies
Marketing a professional services firm to identified prospects can be daunting. It’s even more of a challenge to get the firm’s name out to the world at large. But it can be done, and it’s not really that difficult. If you need a reason why you...
by Chris Hunter | Jan 14, 2016 | General - Marketing
The members of the “twentysomethings” of today were born sometime between the mid-1970s and the mid-1980s. As a marketing target they’re unlike any previous generation and so geared to new ideas that just getting their attention can be a real...
by Chris Hunter | Jan 19, 2016 | Marketing Plans
The baby boomers have been setting consumer trends for half a century now, and as they move through their 50s and into retirement, they will continue to do so. We are likely to see a significant change in consumer behavior for this demographic – consumption patterns...
by Chris Hunter | Jan 25, 2016 | Media Relations
When the news media come knocking on your company’s door, it often represents a golden opportunity to get your message across in a very credible way to your customers, your investors, your employees and your potential partners. Are you ready to seize the moment?...
by Chris Hunter | Jan 24, 2016 | Market Research, Marketing Plans, Marketing Strategies
Metrics are an essential element of modern marketing. The numbers related to the processes of a business can be useful in a variety of ways, and one of their most important uses is measuring the success or otherwise of a marketing plan. Even small businesses can now...
by Chris Hunter | Feb 27, 2016 | Microsoft & Microsoft Office Training
by Chris Hunter | Dec 30, 2015 | Interviews & Onboarding, Legal Issues, Recruiting
by Chris Hunter | Feb 25, 2016 | Adobe Acrobat and Acrobat Reader
by Chris Hunter | Dec 27, 2015 | Compensation
by Chris Hunter | Nov 9, 2015 | Buying a Business
It would seem natural that the greatest challenges in a small business arise during the establishment and operation of the company. Hopefully, most small business owners look forward to the later stage of their working lives as a time for reflection, during which they...
by Chris Hunter | Feb 27, 2016 | Microsoft & Microsoft Office Training
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Mar 26, 2016 | General - Operations
The National Do Not Call Registry gives you a choice about receiving or refusing telemarketing calls at home. The following Internet address and toll-free number can be used to obtain more information and to register your telephone number(s) on the national database:...
by Chris Hunter | Mar 24, 2016 | Disaster Planning & Recovery
Small businesses can’t afford to become complacent about the safety of their data and business records. Threats from such “net nasties” as viruses, spyware and hackers are more serious than most business owners realize. Microsoft recently conducted a...
by Chris Hunter | Jan 26, 2016 | Networking
Owners of all kinds of small businesses are learning the value of networking. There’s a growing realization that doing well in business is often a matter of looking around and seeing what others are doing right and wrong – and doing the right things as often as...
by Chris Hunter | Jan 26, 2016 | Networking
Every time we attend a business function such as a training course, a trade show or an annual conference we have the opportunity to network. In fact, most of us network frequently, although we may not think of it exactly that way. Networking is the social part of...
by Chris Hunter | Nov 16, 2015 | Change Management, Family Businesses, Leadership
There’s an old saying about a family business that is often true: “The first generation starts it, the second generation manages it, and the third generation shuts the doors.” In fact, only about 30 percent of businesses are passed on to the second...
by Chris Hunter | Jan 1, 2016 | Recruiting
by Chris Hunter | Feb 24, 2016 | Internet Searching, Market Research
To try and attract just the information you want means appreciating 4 broad areas: 1. How to construct a question 2. How search engines work 3. How to evaluate what you find 4. When to call it quits, (or not even bother starting!) and look for an alternative source...
by Chris Hunter | Feb 24, 2016 | Internet Searching
In Part I we considered how to frame effective questions, and looked at the way search engines worked. Next we need to consider how to evaluate your findings, and when to pays it consider seeking out alternative information resources. Evaluating Your Findings...
by Chris Hunter | Dec 30, 2015 | General - Human Resources
Description: Managers invariably use their personal contacts when they need to, say, meet an impossible deadline or learn the truth about a new boss. Increasingly, it’s through these informal networks–not just through traditional organizational...
by Chris Hunter | Dec 30, 2015 | General - Human Resources
While there will always be some gossip and rumors, office politics does not need to be a negative experience. Office politics can be used to advantage if done properly. Let’s face it: office politics are inevitable. Wherever people gather, they will gossip, spread...
by Chris Hunter | Oct 5, 2022 | General - Part Two, Interviews & Onboarding
This infographic describes an onboarding process from date of hire through the new employee’s first 3-6 months on the job.
by Chris Hunter | Mar 26, 2016 | General - Operations
by Chris Hunter | Nov 29, 2015 | Bookkeeping & Accounting, Financial Ratios & Formulas
by Chris Hunter | Dec 30, 2015 | General - Human Resources, Retention
Some organizations are trying to weather the current economic downturn by outsourcing, so that they can focus more on their core business and maximize their competitive advantage. Some favor outsourcing administrative and human resource (HR) functions. “During a...
by Chris Hunter | Jan 1, 2016 | Recruiting
The “skills shortage” is in the news and likely to stay there. What it means for employers is that the present rate of expansion in most industries will increase the level of competition for much-needed skills in the marketplace, and as skilled employees...
by Chris Hunter | Mar 24, 2016 | Change Management, Leadership, Project Management
by Chris Hunter | Apr 3, 2016 | Selling Skills, Selling Skills
by Chris Hunter | Mar 29, 2016 | General - Personal Growth & Leadership, Leadership
How do you feel on Friday afternoon — worn out, tired, flat? Do your body and your mind agree that you’ve made it to the finish line, and you feel finished? Maybe it’s time to set a different pace for your workdays. This doesn’t mean...
by Chris Hunter | Nov 16, 2015 | Change Management, Delegation, Family Businesses
Small businesses tend to follow a generational pattern. That is, a highly motivated individual who has a lot of good sense and initiative starts the business. They build it up, and perhaps involve other family members, such as their spouse, siblings and children,...
by Chris Hunter | Feb 20, 2016 | Internet Searching, Market Research
by Chris Hunter | Jan 2, 2016 | Training Programs
There are some highly skilled occupations that require up to one-third of the person’s time to be devoted to training or maintenance of skills. This can just as easily apply to an automotive electrical engineer as it can to a developer of complex computer...
by Chris Hunter | Oct 29, 2015 | Financial Ratios & Formulas
by Chris Hunter | Dec 25, 2015 | Financial Ratios & Formulas
by Chris Hunter | Nov 22, 2015 | General - Entrepreneurship, General - Personal Growth & Leadership, Leadership, Start-Ups
There are so many risks in small business that it’s impossible to list them all. Many events can put a business out of business and it’s the responsibility of owners and managers to somehow anticipate and deal with them. You’ve probably insured your...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Nov 22, 2015 | General - Entrepreneurship, Start-Ups
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Mar 24, 2016 | Disaster Planning & Recovery
Disaster recovery is something that’s planned and usually not something that happens.Studies in the U.S. and the U.K. have shown that when a disaster occurs in a small business causing a total loss of data or halting operations for a period of ten days or...
by Chris Hunter | Feb 2, 2016 | Web Sites & E-Marketing - Part 2
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Nov 25, 2015 | Business Development, Change Management, General - Entrepreneurship, General - Personal Growth & Leadership, Leadership, Start-Ups, Strategy
by Chris Hunter | Nov 25, 2015 | General - Entrepreneurship, Leadership, Performance Management, Strategy
by Chris Hunter | Dec 26, 2015 | Coaching & Soft Skills, Communications & Performance Reviews
by Chris Hunter | Jan 17, 2016 | Direct Mail
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Mar 31, 2016 | Business Plans, General - Personal Growth & Leadership, Leadership
by Chris Hunter | Mar 24, 2016 | Disaster Planning & Recovery
by Chris Hunter | Nov 22, 2015 | Branding, Image, Marketing Plans
Business names are features of our urban landscape. We see them in lights on top of buildings, on billboards and over franchise outlets. Any time we pay attention to a particular business name, we trigger a set of memories and associations. If we have had good or bad...
by Chris Hunter | Jan 25, 2016 | Media Relations
by Chris Hunter | Dec 25, 2015 | Financial Ratios & Formulas, Pricing
by Chris Hunter | Mar 23, 2016 | Microsoft Word Tips
by Chris Hunter | Mar 29, 2016 | General - Personal Growth & Leadership, Leadership, Project Management
Problem solving is a part of life, especially in our businesses. How you go about it is often the most important determinant of the outcome you get. Here’s a step-by-step management process for problem solving that you can use the next time something goes wrong...
by Chris Hunter | Jan 19, 2016 | Marketing Plans
Professional services firms have awakened to the need to market themselves as a means of acquiring new clients. However, once the client’s added to the list they’re too often simply “communicated with” rather than “marketed to”, and...
by Chris Hunter | Dec 24, 2015 | Cash Flow Management & Modeling, Profit Improvement
by Chris Hunter | Mar 31, 2016 | Project Management
Cornerstone Business Solutions is honored to have made numerous workshop presentations to the Four Corners Conference for Professional Development. Four of these featured the topic Project Management for Business and For Life. The presentation covers: 1....
by Chris Hunter | Nov 25, 2015 | Business Development, Cash Flow Management & Modeling, Change Management, General - Entrepreneurship, General - Operations, Leadership, Project Management, Strategy
by Chris Hunter | Jan 19, 2016 | Marketing Plans
Things are going well for your business. You and the team are busy taking orders and delivering services and no one has time for marketing. Then it happens – quietly, almost imperceptibly – sales slow and continue slowing for a month. Of course you’re concerned. ...
by Chris Hunter | Mar 26, 2016 | Intellectual Property
Intellectual Property or ‘IP’ is a hot issue. It’s defined in the American Heritage Dictionary as “A product of the intellect that has commercial value” and by Commerce-database.com as “any product of human intellect that is unique and un-obvious with some value in...
by Chris Hunter | Feb 24, 2016 | Viruses
Most businesses have reasonable levels of virus protection in their computer systems at the office. Anti-virus software and a firewall are becoming a basic standard these days and provided these defenses are kept updated they work pretty well. This protection may scan...
by Chris Hunter | Feb 24, 2016 | Computer Software, Viruses
As more and more companies are establishing an online presence, they are increasingly opening their systems up to attack by hackers. Following some basic procedures can minimize the possibility of this happening. Just as advances in technology provide us with fresh...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
Providing a high and consistent quality of service is a key to business success. That is because high service quality promotes customer satisfaction and customer satisfaction has a direct link to business revenue. Advertising may win new customers, but quality service...
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Nov 24, 2015 | Start-Ups
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
Far too many professional services firms only see their customers once or twice a year, usually on the basis of clients paying a fee for every minute you spend together. You should think of the clients you already have as a bit like old friends – you already know each...
by Chris Hunter | Dec 30, 2015 | Coaching & Soft Skills, General - Human Resources
As the world economy slumps and unemployment rises, more and more managers face the task of laying off workers. There are a host of negative emotions to be managed at this time and the aftermath of layoffs could present great problems. Workforce...
by Chris Hunter | Mar 26, 2016 | General - Operations
by Chris Hunter | Jan 1, 2016 | Recruiting
While there are a lot of people with marketing qualifications, it is a matter of finding the right person for your business. Personal qualities such as passion and good commercial sense are among the attributes you should look for. When the time comes for a small to...
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Dec 25, 2015 | Profit Improvement
One of the big secrets of multinationals is their constant striving to become the lowest cost producer in their field. These low costs feeds straight through to their bottom line, and is a technique that can also be used by small companies. For businesses wanting to...
by Chris Hunter | Jan 24, 2016 | Marketing Strategies, Networking
Once you have customers you need to keep up the selling process to retain them and grow their business. One of the most effective ways to do this is to focus on the needs of customers through a process that is generally called “relationship marketing”. The...
by Chris Hunter | Mar 23, 2016 | Microsoft Word Tips
by Chris Hunter | Apr 19, 2017 | Microsoft Windows Tips
Renaming a file in File Explorer (Windows Explorer in Windows 7) is a straightforward process. Select a file and then either press F2 or click Rename from the right-click shortcut menu to make its filename available for editing. Enter the new filename, press Enter,...
by Chris Hunter | Dec 30, 2015 | Job Search Strategies
by Chris Hunter | Dec 30, 2015 | Job Search Strategies
by Chris Hunter | Dec 30, 2015 | Job Search Strategies
by Chris Hunter | Dec 30, 2015 | Job Search Strategies
Although resumes are every candidate’s gateway to an exciting new career, employers must be aware they could be letting in a Trojan horse. Sadly, evaluating a resume not only includes determining which candidate is the most suitable for the job, but also weeding...
by Chris Hunter | Dec 30, 2015 | Job Search Strategies
by Chris Hunter | Jan 1, 2016 | Retention
Good team members are hard to find and hard to keep. Although the economic downturn has led to some downsizing, talented people still have their pick of good jobs. There are likely to be increased talent shortages over the coming years, as baby boomers retire and are...
by Chris Hunter | Jan 2, 2016 | Retirement Planning
by Chris Hunter | Dec 27, 2015 | Employee Recognition & Rewards
by Chris Hunter | Mar 26, 2016 | Meetings
A lot of people hate meetings. They have too much experience of long meetings that meander on forever and never seem to reach any conclusions that can be acted on. Team members may resent meetings because they are already working to deadlines and the last thing they...
by Chris Hunter | Mar 23, 2016 | Microsoft Word Tips
by Chris Hunter | Dec 24, 2015 | Financing
It is now commonplace to apply for consumer, mortgage and consolidation loans and lines of credit online, but many people still have difficulty comprehending an online application for a business loan. Obtaining a commercial loan requires a more detailed process than...
by Chris Hunter | Nov 3, 2015 | Customer Relationship Management
by Chris Hunter | Nov 25, 2015 | Leadership, Project Management, Start-Ups, Strategy
Every firm needs a statement of its vision. A vision statement can be a unifying and motivating force for all team members – those who are part of the organization today and those who join in the months and years to come. If they are exposed to a bold and...
by Chris Hunter | Nov 9, 2015 | Buying a Business, Selling a Business
by Chris Hunter | Apr 3, 2016 | Selling Skills, Selling Skills
by Chris Hunter | Nov 22, 2015 | Selling a Business
Business owners wanting to initiate the sales of their business usually turn to a professional for advice at some step of the way. Exit planning in itself is a complex process and should have begun well before the business goes on the market, although experience shows...
by Chris Hunter | Apr 3, 2016 | Selling Skills, Selling Skills
by Chris Hunter | Mar 31, 2016 | Ethics, Leadership
by Chris Hunter | Jan 26, 2016 | Pricing
by Chris Hunter | Jan 1, 2016 | Recruiting
You’ve got a hole in the team and need the right person to fill it. What happens if someone applies for it and you find that they were fired or laid off from their last position? They might be just right in every other way but this one fact has understandably...
by Chris Hunter | Mar 29, 2016 | General - Entrepreneurship, General - Personal Growth & Leadership, Start-Ups
Consultants are among the most independent of business people. They usually possess a certain skill or knowledge that qualifies them as “experts” but often it’s the case that these experts have to work pretty hard to find clients that will pay them...
by Chris Hunter | Mar 31, 2016 | Leadership
The first-time business owner has a lot to learn and not much time in which to learn it. Whether you have a team or one or twenty it’s always a bit lonely at the top. Here are a few things that can help you settle into the top dog’s role. Get Ready for the...
by Chris Hunter | Feb 2, 2016 | Web Sites & E-Marketing - Part 2
Very informative presentation on how to make sure you’re getting the return from your company’s effort in social media outreach. Click the picture to view the slidedeck . . .
by Chris Hunter | Dec 30, 2015 | Employee Recognition & Rewards, General - Human Resources
As times change so does the way in which we note special occasions. We now have team members instead of ‘personnel’, and celebrations instead of what used to be unimaginatively called ‘office functions’. Some of the benefits of celebrations are: • They bring...
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Dec 26, 2015 | Coaching & Soft Skills, Leadership
It’s becoming increasingly difficult to function as a CEO in today’s high pressure business environment, but the rewards can be immense. Many CEOs make more in a year than their employees will make in a lifetime. The average CEO of a major U.S. corporation...
by Chris Hunter | Mar 21, 2016 | Microsoft PowerPoint Tips
by Chris Hunter | Jan 23, 2016 | Market Research, Marketing Strategies
Trend-spotting is big money these days. If you can spot the “next big thing” you could be among the first to cash in on it. What’s even better is that you don’t have to spend a lot of money to know what’s about to happen. Big companies...
by Chris Hunter | Feb 24, 2016 | Viruses
With all the focus on spam emails and computer viruses, another invasion of our computer systems has gone almost unnoticed. Right now a hidden program on your hard drive could be stealing your financial details or waiting to redirect your browser the next time you try...
by Chris Hunter | Nov 25, 2015 | Start-Ups
by Chris Hunter | Nov 24, 2015 | Start-Ups
by Chris Hunter | Nov 25, 2015 | Start-Ups
by Chris Hunter | Dec 30, 2015 | Coaching & Soft Skills, Communications & Performance Reviews, Ethics, Leadership, Legal Issues
Business owners and managers simply can’t afford to ignore problems with team members. To do so is to risk exposure to expensive lawsuits that few SMEs can afford. Problems with individuals can also lead to lower team morale, a loss of productivity and the...
by Chris Hunter | Mar 26, 2016 | Meetings
by Chris Hunter | Nov 22, 2015 | Business Development, General - Entrepreneurship, General - Operations, Leadership, Start-Ups, Strategy
by Chris Hunter | Jan 30, 2016 | General - Marketing, Selling Skills, Selling Skills
by Chris Hunter | Mar 26, 2016 | Meetings
by Chris Hunter | Jan 30, 2016 | Selling Skills, Selling Skills
If traditionally most business owners have focused their energy on selling a product, more and more are trying their hand at offering services rather than goods. Recent data shows that service firms – which offer expertise in areas as diverse as Web marketing,...
by Chris Hunter | Nov 23, 2015 | Selling a Business
This presentation offers a number of considerations to be kept in mind by a business owner looking to profitably exit a business. Click the link to access the full presentation.
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Dec 30, 2015 | Job Search Strategies
1. Knowing a little or nothing about the company 2. Negative attitude 3. Poor communication skills 4. Rambling, disconnected the answers 5. Inappropriate behavior 6. Failure to make eye contact 7. Failure to ask questions 8. In proper dress 9. No career direction/not...
by Chris Hunter | Nov 16, 2015 | Boards of Directors, Family Businesses, Leadership
The strengths of a family business are also its weaknesses. If those weaknesses are managed well and turned into advantages, the business may survive and prosper – perhaps even to the second generation (a feat that is achieved by only 30 percent of family...
by Chris Hunter | Mar 31, 2016 | Business Plans, Leadership
Business management requires decisions to be made on a more or less constant basis. Even a bad decision can be profitable for a company, but not as profitable as a good decision would have been in the same circumstances. It’s important to make decisions the...
by Chris Hunter | Nov 25, 2015 | Start-Ups, Strategy
Entrepreneurs are usually so anxious to get their enterprises going that they don’t pay enough attention to planning for the long-term future of their operations. This is why so many entrepreneurial businesses work satisfactorily for the first year or so but...
by Chris Hunter | Mar 26, 2016 | General - Operations
by Chris Hunter | Dec 26, 2015 | Coaching & Soft Skills, Leadership
by Chris Hunter | Nov 8, 2015 | Customer Service Strategies, Listening Skills
by Chris Hunter | Mar 31, 2016 | Coaching & Soft Skills, Leadership
Business coaching is a field that’s experiencing rapid growth. One of its primary functions is to create the circumstances under which performance improvement can happen, and when the client is a team, coaching has been proven to be highly effective. Team...
by Chris Hunter | Dec 30, 2015 | General - Human Resources, Retention
During the nineties, the number of Americans doing ‘telework’ or ‘telecommuting’ grew from four to twenty million. The number of ‘teleworkers’ seems set to increase even further. The trend continues to grow as bandwidth increases!...
by Chris Hunter | Jan 4, 2016 | Advertising & Advertisements
Advertising is expensive. You’re buying space in a newspaper or magazine, airtime on radio or television, or some other medium to carry your message; how do you know it’s working? How do you know how well it’s working? Every time you run an...
by Chris Hunter | Dec 30, 2015 | Job Search Strategies
by Chris Hunter | Nov 9, 2015 | Business Plans
by Chris Hunter | Nov 25, 2015 | General - Entrepreneurship, Start-Ups, Strategy
by Chris Hunter | Mar 29, 2016 | General - Personal Growth & Leadership, Leadership
by Chris Hunter | Nov 29, 2015 | Bookkeeping & Accounting, Cash Flow Management & Modeling
by Chris Hunter | Jan 30, 2016 | Selling Skills, Selling Skills
by Chris Hunter | Nov 6, 2015 | Customer Satisfaction
Customer loyalty is something that used to be earned, but now is purchased. Think about it. We receive “loyalty” points by spending money with certain retailers or using specific credit cards, and in exchange for the points we accumulate get free travel...
by Chris Hunter | Jan 23, 2016 | Customer Relationship Management, Customer Satisfaction, Customer Service Strategies, General - Marketing, Market Research
by Chris Hunter | Jan 14, 2016 | Coaching & Soft Skills, Interviews & Onboarding, Meetings, Selling Skills, Selling Skills
Carefully planned and executed, the business lunch can be a valuable tool for acquiring new business, gathering market intelligence, or increasing business from existing customers. It’s also a way of smoothing over little hiccups that occur from time to time in the...
by Chris Hunter | Nov 25, 2015 | General - Entrepreneurship, General - Personal Growth & Leadership, Leadership, Management & Motivation
by Chris Hunter | Jan 24, 2016 | Marketing Strategies
Case studies (or case histories as they’re sometimes called) are a highly effective way to promote a business. They can show how a product is used and what it can accomplish for the user. They can relate the history of a consulting assignment and detail the...
by Chris Hunter | Mar 31, 2016 | Leadership
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by Chris Hunter | Sep 14, 2017 | Change Management, General - Personal Growth & Leadership, Leadership, Project Management
Not being able to make the changes you want? This tool has been helpful in diagnosis of where you may have gaps.
by Chris Hunter | Jan 21, 2016 | Market Research
Retail environments around the world are changing. The change is structural and irreversible, and it’s based on a shift to value as a purchasing goal. Retailers that offer what the consumer perceives as value will come out on top; those that can’t compete...
by Chris Hunter | Nov 24, 2015 | Start-Ups
A large organization can make a large mistake but their momentum will carry them past it and their reserves will patch up the damage. When a smaller entrepreneurial business makes a big mistake, it’s frequently enough to kill off the business. Here are six big...
by Chris Hunter | Nov 22, 2015 | Change Management, General - Entrepreneurship, Start-Ups
The E-Myth Revisited: Why Most Small Businesses Fail & What to Do About It Michael E. Gerber, Publisher: HarperBusiness Michael E. Gerber is founder and CEO of E-Myth Worldwide, based in Santa Rosa, California. He is the bestselling author of The E-Myth...
by Chris Hunter | Nov 21, 2015 | Franchising, General - Entrepreneurship, General - Personal Growth & Leadership, Leadership, Start-Ups
Everyone wants to be a successful entrepreneur, which is why the management and self-help sections of bookshops are full books with titles like “The 7 Habits of Highly Effective People”. But the term entrepreneur is a vague one, which can mean different...
by Chris Hunter | Feb 15, 2016 | Computer Software
by Chris Hunter | Feb 2, 2016 | Web Sites & E-Marketing - Part 2
Every businessperson knows someone who claims to have made a fortune by “going online” with their business. Many organizations have successfully transitioned to trading on the Internet, but an equal or perhaps greater number have tried and failed....
by Chris Hunter | Nov 30, 2015 | Borrowing Basics
by Chris Hunter | Nov 9, 2015 | Business Plans
by Chris Hunter | Dec 28, 2015 | Compensation, Employee Recognition & Rewards
by Chris Hunter | Dec 26, 2015 | Coaching & Soft Skills, Leadership
by Chris Hunter | Jan 23, 2016 | Marketing Strategies
by Chris Hunter | Nov 3, 2015 | Customer Relationship Management
CRM stands for “Customer Relationship Management.” It’s all about getting to know your customers and using this knowledge to form profitable relationships with them. CRM has been around in various forms as long as there have been vendors and...
by Chris Hunter | Nov 29, 2015 | Bookkeeping & Accounting
by Chris Hunter | Mar 26, 2016 | Meetings
by Chris Hunter | Dec 30, 2015 | Interviews & Onboarding, Legal Issues, Recruiting
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by Chris Hunter | Jan 19, 2016 | Marketing Plans
A marketing plan clarifies the key marketing elements of a business and maps out directions, objectives and activities for the business and its employees. The marketing plan draws on the broader perspectives outlined in a firm’s business plan. The business plan...
by Chris Hunter | Nov 29, 2015 | Bookkeeping & Accounting
by Chris Hunter | Nov 30, 2015 | Borrowing Basics
by Chris Hunter | Mar 24, 2016 | Business Development
Entrepreneurs are generally known for being in a hurry, and many could not resist the urge to move as quickly as possible when the advent of the Internet dramatically compressed business and product development cycles. In the years before the Internet, the phrase...
by Chris Hunter | Nov 29, 2015 | Bookkeeping & Accounting
by Chris Hunter | Mar 24, 2016 | Change Management
by Chris Hunter | Jan 19, 2016 | Marketing Plans
by Chris Hunter | Dec 27, 2015 | Compensation, Compensation Plans, Employee Recognition & Rewards
We all work for money, from senior management to junior team members. It pays the bills and purchases the necessities of life. However surveys consistently show that we also work for many intangible rewards that include being recognized for doing a good job. There are...
by Chris Hunter | Apr 1, 2016 | Closing Sales, Management & Motivation
by Chris Hunter | Nov 30, 2015 | Borrowing Basics
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Jan 31, 2016 | Trade Shows
Trade shows are a part of every industry. They can sometimes seem to be expensive gabfests without a hard-core business purpose, or else expensive networking opportunities that take business owners and team members away from the office and chargeable hours. But used...
by Chris Hunter | Jan 26, 2016 | Networking
by Chris Hunter | Mar 31, 2016 | Leadership, Project Management
“He that is everywhere is nowhere.” Thomas Fuller, 17th century historian, scholar, and author A frantic manager burst into a travel agency and exclaimed, “I need an airplane ticket immediately!” “Where would you like to go?”, the...
by Chris Hunter | Jan 19, 2016 | Marketing Plans
by Chris Hunter | Nov 9, 2015 | Buying a Business, Selling a Business
by Chris Hunter | Nov 25, 2015 | Start-Ups, Strategy
by Chris Hunter | Jan 19, 2016 | Marketing Plans, Marketing Strategies
by Chris Hunter | Apr 19, 2017 | Microsoft Windows Tips
The Windows key plus the X key opens the Quick Access Menu, exposing system functionality such as the Command Prompt, Disk Management, File Explorer, Run, and more.
by Chris Hunter | Mar 26, 2016 | General - Operations
The modern office is full of equipment that is intended to make the most of our human capital. The computing power of the devices found in most small businesses is likely to exceed that used to get man to the moon, but not every office is set up in such a way that...
by Chris Hunter | Mar 27, 2016 | Strategy
At the end of each financial year retailers generally look at their sales figures and declare that it was either a ‘good’ year or a ‘bad’ one. But how many can actually say why the results turned out that way? Retail sales outcomes are a function of many factors...
by Chris Hunter | Jan 24, 2016 | Marketing Strategies
by Chris Hunter | Apr 2, 2016 | Management & Motivation